Shipping & Return Policy
Leaf & Iron does not sell products to anyone under the age of 21. If you do not meet the minimum age requirement, please do not enter our site. leafandIron.com does not ship to California, Hawaii, Utah, or South Dakota.
Standard Shipping:
All standard orders are shipped via USPS Priority Mail, including shipments to Alaska, Hawaii, PO Boxes, APO & FPO addresses. For these locations, USPS Priority Mail is the only available shipping method.
- Delivery Time: Standard Shipping orders typically arrive within 1-7 business days.
- Same-Day Shipping: Orders placed by 2:00 pm PST usually ship the same day. Orders received after 2:00 pm PST will ship the following business day.
- Backorders: Any backordered items that ship at a later time will incur no additional shipping charge.
Expedited Shipping Options:
Need your order quickly? We offer expedited shipping for an additional charge:
- UPS 2 Day Air: Delivered within 2 business days ($49.99)
Please Note: Expedited shipping does not include weekends. Orders placed after 2:00 pm PST on Wednesday for 2 Day Air will arrive the following Monday.
First-Time Buyers:
For security purposes, first-time buyers must use the same address for both Shipping and Billing.
Shipping Rates Chart
Total Merchandise USPS Priority Mail or UPS Ground Shipping
- $0.00 – $24.99 $7.99
- $25.00 – $100.00 $14.99
- Over $100.00 FREE!
Shipping Restrictions
We do not ship tobacco products to California, Hawaii, Utah, or South Dakota.
Returns
We want you to be completely satisfied with your purchase. If you are not, items may be returned to our warehouse within 15 days of receipt for an exchange, credit, or refund.
Return Process:
- Contact Customer Service: Before returning any items, please contact us at (866) 753-9033 or email Customer Service with the details of your return. We will issue a Return Merchandise Authorization Number (RMA#) and email a shipping label.
- Use the RMA Label: To ensure proper credit, please use the provided label and RMA# when returning your item.
Refund Timeline:
Returns are processed within 15 business days from receipt. Refunds will be issued to the credit card used at purchase within five business days after processing.
Return Guidelines for Cigars and Accessories:
- Unopened Boxes/Bundles: Full merchandise credit is available for unopened boxes or bundles of 10+ cigars (less shipping).
- Samplers, 5-packs, and Non-Cigar Merchandise: Must be in new, unopened condition, with cigars in their cellophane wrappers.
- Cut or Smoked Cigars: Cannot be returned, as this may affect your refund eligibility.
Please Note:
- Items returned without an RMA# or beyond the 15-day window may incur a 15% restocking fee or be denied credit.
100% Satisfaction Guaranteed
We stand by our products and are dedicated to delivering the highest quality cigars and accessories. Should you experience any issues, please don’t hesitate to contact Customer Service. We’re here to help.
In addition, any promotional items that came with your purchase must also be returned, or you will be charged for the retail price of the promotional item(s).
During the holidays, items shipped between November 1st and December 31st can be returned until January 31st.
Thank you for choosing Leaf & Iron!